Refund Policy

Last Updated: September 23, 2024

At Smart People Education, we strive to provide high-quality college admissions consulting services that meet your needs and expectations. However, we understand that circumstances may change, and you may need to request a refund. This Refund Policy outlines the conditions under which refunds may be granted.

Refund Eligibility

• Service Cancellation: If you cancel your service agreement within 7 days of signing up, you are eligible for a full refund.
• Non-Delivery of Services: If we fail to provide the agreed-upon services within the specified timeframe, you are eligible for a full or partial refund, depending on the extent of the non-delivery.
• Exceptional Circumstances: In certain exceptional circumstances, such as unforeseen events or personal emergencies, we may consider granting a refund on a case-by-case basis.

Non-Refundable Items

• Application Fees: Any application fees paid to colleges or universities on your behalf are non-refundable.
• Test Preparation Materials: The cost of any test preparation materials or courses is non-refundable once you have accessed them.
• Visa Application Fees: Any visa application fees paid on your behalf are non-refundable.

Refund Process

• To request a refund, please contact us at [Your Email Address] with your order details and reason for the refund request.
• We will review your request and respond within 3 business days.
• If your refund request is approved, we will process the refund to your original payment method within 7 business days.

Disclaimer

• This Refund Policy is subject to change without notice.
• We reserve the right to refuse a refund request if it does not meet the eligibility criteria outlined above.

Contact Us

• If you have any questions about our Refund Policy, please contact us at hello@smartpeople.education.